Tuesday, February 3, 2009

Daiso update!

Sorry people! Daiso @ The Curve has their containers stuck at customs at the port. Until the customs has cleared the items, there will not be new stock in their store.

I was there today and was told that the delay is indefinite at this point.

Anyway, just want to inform you to be careful when you buy stuff from Daiso. Please check for the item if it's packed in a box which is not transparent. Today, I was with my children and #3 picked up two 'magician items', when we got home and she opened it, it was EMPTY!

I asked #1 to call the store because I was busy preparing dinner and a guy by the name of Steven told her that 'that particular item' comes in an EMPTY box! BULLOCKS! Who pays 5 Ringgit for an empty box! #1 asked again if Daiso sells EMPTY boxes at 5 Ringgit and he said "YES"! And guess what? He hung up on her halfway through the conversation.

I called again and spoke to the supervisor who laughingly responded that the box was supposed to be EMPTY. When I started to drop some names, she started to get serious. When I described the item, she realized that we were NOT talking about the same item! Finally I told her to check the item out and call me back, which she did and informed me that there was supposed to be a scarf inside the box. I'm supposed to go back and have it replaced.

I'm pissed because I was there two times already, yesterday and today expecting new stock. Not only was I disappointed, I paid 5 Ringgit for an EMPTY box! And, my daughter encountered a JOKER who thought that it was funny to sell EMPTY boxes at 5 Ringgit a piece! I was quite annoyed at the way this was handled.

I think at 5 Ringgit per item, we're paying more than all our neighboring countries and even in the United States where similar items are being sold at USD 1.50/item (approx Ringgit 3.60). We aren't paying peanuts for our purchases so why are we getting 'monkey service'?

4 comments:

javapot said...

sorry to hear about your experience (though I've been hanging out on hearing if they have new stuff/stock). I believe they allow refunds or exchange - probably better to be there in person to state your point!

Perhaps they were thinking of the empty boxes which they do sell. They should improve their customer service though - more helpful and courteous! Obviously didn't teach their staff that the 'Customer is Always Right'! ha ha

Agree with you that the prices could be cheaper but with the rising USD and maybe Yen, perhaps we will benefit in the long run (?)unless they raise the prices!

Moon Loh-Mompreneur said...

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I would like to invite you to share your recipe at my site so that my moms friends would learn more from you and you can see my site at http://mompreneurasia.com/category/cooking-recipes/

if is ok for me, pls drop me an email with the contact form at my site. Thanks. In fact would like to email you but couldn't find your email. =)

Emily said...

Actually hoh..... I dont like the staff at Daiso hoh... I got ignored by one of them the one and only time I was there.

100Yen outlet people are SO MUCH NICER! Especially at Tmn Desa and Tmn Pertama branches! Like Sharon said... Tmn Desa - I can leave my Edamame in their fridge!!

Bento Pet said...

javapot: I think the management should teach their staff not to be presumptuous.

My own opinion is, customers may not always be right but customers like to be heard - especially if some matters need to be clarified.

The item involved was a 'magician kit' which clearly shows in the picture on the box a scarf. Instead of hearing out the customer, they assumed and presumed that it was another 'magician item' which actually is an empty box!
It was unpleasant for me to 'pull weight' before they perked up to listen.

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